Shipping & Returns

Returns Policy:

All orders placed are final sale. We do not process any returns/refunds due to the nature of our products. The only exception will be if a product is returned to Naturally Free for shipping reasons, at that time you will be refunded the product price at time of purchase minus the shipping cost. Should you have any questions regarding your order please reach customer service.

[email protected]

Please allow 24-48 business hours from the date your email is sent, to be reviewed and responded to. Should your inquiry require more investigation, attention or processing please allow 48 more business hours to review and respond.

DAMAGED/LOST/ STOLEN PACKAGES

If your package is lost/stolen after tracking number has been created and has been processed by USPS/UPS Naturally Free cannot be responsible. You will have to make a claim with the Post Office/UPS. Once you receive a tracking number it is your responsibility to contact the post office/UPS about issues regarding your package. If your item is returned to Naturally Free we will happily reship the product however you will have to purchase a new shipping label. We are not responsible for returned packages due to missing information, incomplete addresses, wrong addresses entered etc.

Shipping

Please be sure to provide correct and all shipping info during checkout including any apartment #s, unit #s etc. This will help prevent delays and additional shipping charges being added if package is returned. All shipments are processed and sent between 1-3 business days.

Customer reviews

5.00

Rated 5 out of 5

Based on 43 reviews

100%

Rated 4 out of 5

Rated 3 out of 5

Rated 2 out of 5

Rated 1 out of 5

1 2 ... 4

Leah Fletcher

This moisturizer is phenomenal for me! My skin/hair is super sensitive to product, unfortunately still breaks out, and hates most oils, heavy butters...More

This moisturizer is phenomenal for me! My skin/hair is super sensitive to product, unfortunately still breaks out, and hates most oils, heavy butters. I love that this has natural spf protection, and I don't need separate face/ body/hair/ spf products. Finding this company in general is a god send!! Finally, most of the ingredients so prevalent in skincare isn't included. The sunflower butter smells great, has a soft pliable texture, perfect spreadability, no grainy feeling, sinks in like silk (not greasy) doesn't break me out 😁. I love it just wish it came in larger sizes.

Heather Williams

The texture was surprising to me (in a good way). It is neither too heavy or too light, and gives just the right amount of moisture. I look forward to...More

The texture was surprising to me (in a good way). It is neither too heavy or too light, and gives just the right amount of moisture. I look forward to ordering this again!

If you see it available, don't hesitate to buy it - there is good reason it was waitlisted and sells out quickly.

Christopher E.

Lavender Shampoo, Olive Moisturizer Souffle, Banana Curl Pudding and Watermelon Hair Gel routine has been working great for my curls.

African Black Soap (3 Scents) photo review

Lisa

I have a severe skin allergy to coconut and have to make my own shampoo and hair gel. Conditioners? Veeeeery hard to find. I also track my hair loss a...More

I have a severe skin allergy to coconut and have to make my own shampoo and hair gel. Conditioners? Veeeeery hard to find. I also track my hair loss after each washing, especially in the summer, because of irritated/broken out scalp and am **perfectly aware of what works and what doesn't. THIS WORKS! Honestly, it's a miracle for me. I have never in my life had such little hair loss after using a store-bought solution. My scalp is AMAZINGLY calm (I waited to write this review because I was certain it wouldn't last, but it did!) and my hair is nicely conditioned (it leaves a bit of a waxy coating which I love.) In the picture, I am newly henna/indigo dyed, washed with this miracle shampoo, and used a homemade flaxseed gel. I have never left a review for hair products in my life, and still can't believe I fell upon this company. I am sure this is a niche market, but I thank God they make products suited for us. Thank you thank you thank you!!!!

Hair & Scalp Growth Oil - Carrot photo review

Anastasia I.

Frizz free results using the Carrot Hair Oil

Ciara F.

I styled my hair using Naturally Free 🌱 Lavender hair & scalp oil

Roarsy F.

I honestly loved it! Pairing it with the leave in gave me a cast but not a hard one, a perfect one to scrunch out! & the texture of the gel was pe...More

I honestly loved it! Pairing it with the leave in gave me a cast but not a hard one, a perfect one to scrunch out! & the texture of the gel was perfect 💚 Even my husband loves it too! It such a perfect hold for his hair!

Sunflower Hair & Body Moisturizer photo review

Oriagna R.

Day 3 hair with Carrot Hair & Scalp Growth Oil + Sunflower Hair & Body Moisturizer 🌻

Tonecia W.

Using the Naturally Free Lavender Hair & Scalp Oil on twist outs

Caramel.continent

Naturally Free Sunflower Moisturizer and Carrot Hair Growth Oil 💚

3 month comparison of using the Carrot Hair & Scalp Oil

Shipping & Returns

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